Refund policy

Refund Policy

This refund policy outlines when and how refunds are issued.

General

Refunds are only granted for items returned in accordance with our Return Policy. Items must be unused, in their original condition, and in original packaging.

Non-Refundable Items

The following items are not eligible for refunds:

• Custom or personalized rings (including engraving, custom sizing, or made-to-order designs)
• Sale or discounted items (unless defective)
• Gift cards

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within [7–14 days] of delivery.
In such cases, we offer:

• A full refund, or
• A replacement item

Return Shipping

• Customers are responsible for return shipping costs unless the item received was damaged or incorrect.
• We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us as soon as possible so we can resolve the issue.

Refund Process

Once your return is received and approved:

• Refunds are processed within [5–10 business days]
• The amount will be issued to your original payment method.