Return policy

Return Policy

We want you to be satisfied with your purchase. If you are not completely happy, you may return your item under the conditions outlined below.

Return Period

You have 14 days from the date you receive your order to request a return.

Eligibility for Returns

To be eligible for a return:

• The item must be unused and in the same condition that you received it
• The item must be in its original packaging
• You must provide proof of purchase

We reserve the right to refuse returns that do not meet these conditions.

How to Start a Return

To initiate a return, please contact us on gull@mail.no with your order number and we will provide the return instructions.

Return Shipping

• Customers are responsible for return shipping costs unless the item received was damaged or incorrect
• We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us as soon as possible so we can resolve the issue.

Exceptions

Some items may not be eligible for return, including:

Hygiene or intimate items (if applicable)

Personalized or custom-made products

Gift cards